SHIPPING
This Shipping Policy was last updated May 2022.
Shipping Rates
FREE shipping on all orders.
Orders shipped on a standard 1-2 day delivery service with DPD.
Delivery Service
Fulfilment of your order is managed by 2Pure.
To ensure the safe arrival of your goods, all of our shipments are tracked and require a signature upon delivery. Order before 11:30am Monday - Friday to have your order despatched same day.
Please note we’ll endeavour to dispatch your order straight away, however during busy periods this could take 2-3 working days.
We use DPD 2-day delivery service for all our orders. We are not currently able to offer express or a guaranteed next-day delivery service.
Exemptions
Unfortunately, due to forces out of our control, we are currently unable to fulfil orders to the following destinations. We’re working to resolve this as soon as possible and apologise for any inconvenience.
- Republic of Ireland
- Channel Islands
- Isle of Man
We do not deliver to British Forces Postal Offices or addresses. Please use an alternative shipping address.
Public holidays
Orders placed on a public holiday will be dispatched the next working day. If the 2-day delivery date falls on a public holiday, the delivery will be made the next day.
Deliveries outside the UK
We don't currently ship outside of the UK.
Delivery status
Once your order has been shipped, you’ll get an email with your DPD tracking number. You can use this to track the status of your order. DPD usually message on the day with a time slot.
Damaged, defective or incorrect orders
We aim to ensure your order arrives in perfect condition but occasionally things do go wrong. If your order arrives with obvious damage to the packaging, do not accept the goods from the courier.
If the item(s) ordered within the package are found to be defective, damaged, or not the items ordered, please refer to the instructions on the Returns Policy page.