Replacement lid
"My new bottle arrived with a manufacturer defect in the lid. I sent an email and customer service responded within 12 hours and a new lid was on its way within 48. Fast response and resolution."
Overall rating: 4.3636365 / 5 from 11 reviews.
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"My new bottle arrived with a manufacturer defect in the lid. I sent an email and customer service responded within 12 hours and a new lid was on its way within 48. Fast response and resolution."
"GRAYL was AWESOME! Had some issues with a cap and they sent a replacement immediately without question. This product was a life saver in Bangladesh where everything you drink is questionable."
"Nice cap. Really like the design."
"The lid still leaks underneath the seam of the handle. This was my replacement cap for my initial cap that was leaking from there. So doesn’t seem to be a one time defect."
"So happy with the replacement lid. It does not leak like the original one did. Thank you for your great customer service!"
"My lid broke while working and they warrantied it with no issues at all. Highly recommend."
"Got this as a warranty replacement for my original that the tether broke. Awesome customer service from Grayl!"
"Great idea but I had issue with fit. I currently own and rock the Grayl GeoPress Titanium in Olive Drab. The replacement cap in Black Camo does not fit. It appears that the replacement cap is a bit too large. Unfortunately I’ll need to return."
"Incredible warranty w grayl. Ive had multiple geopresses, for last couple years. I had a leak from the bottom cup part, was replaced no questions. This time my top lid , mouth spout part cracked, again replaced no questions. Hands down best filtered cup, and warranty service. Love grayl"
"I bought my Grayl two years ago, and have used it frequently on backpacking trips. When the tether on my cap broke off recently, I emailed Grayl, and they replaced it at no cost to me. I’ll continue to use their products with confidence!"