Shipping policy

Shipping Rates 

FREE Shipping on orders over £50

Orders under £50 will be charged £3.50 for shipping. 

All orders are shipped with Royal Mail on a Tracked 48® service. 

We offer an additional Tracked 24® Service with Royal Mail, which is £5.00. 

Delivery service

Fulfilment of your order is managed by Unicorn Inc Limited

Orders are shipped Monday to Friday, with any orders received Saturday or Sunday shipped out the following week. 

To ensure safe arrival of your order, all of our shipments are tracked and require a signature upon delivery. 

Order before 11:00am Monday to Friday to have your order despatched same day. 

We use Royal Mail Tracked 48® service for all our orders. We are not currently able to offer express or a guaranteed next-day delivery service.

Exemptions

Unfortunately, due to forces out of our control, we’re currently unable to fulfil orders to the following destinations. We’re working to resolve this as soon as possible and apologise for any inconvenience.

  • Republic of Ireland
  • Channel Islands
  • Isle of Man

We do not deliver to BFPO and APO addresses. Please use an alternative shipping address. 

Public holidays

Orders placed on a public holiday will be dispatched the next working day. If the 2-day delivery date falls on a public holiday, the delivery will be made the next day.

2024 public holidays:

01 January New Years Day
02 January 2nd January
29 March Good Friday
01 April Easter Monday
06 May Early May Bank Holiday
27 May Spring Bank Holiday
05 August Summer Bank Holiday (Scotland)
26 August Summer Bank Holiday (England)
25 December Christmas Day
26 December Boxing Day

 

Deliveries outside the UK

We do not ship outside of the UK. For International shipping please visit grayl.com. 

Delivery Tracking

Once your order has been shipped, you'll get an email with your tracking number. You can use this to track the status of your order.  

Damaged, defective or incorrect orders

We aim to ensure your order arrives in perfect condition but occasionally things do go wrong. If your order arrives with obvious damage to the packaging, do not accept the goods from the courier.

If the item(s) ordered within the package are found to be defective, damaged, or not the items ordered, please refer to the instruction about Exchanges on our Returns Policy page (linked in footer).

Returns

For information about returns, visit the Returns Policy page.