Great Customer Service
"Amazing service- had an issue with my Grayl and got replacement parts very quickly! Thank you!"
Overall rating: 4.909091 / 5 from 22 reviews.
Review topics: ["shipping","charge","customer service","issues","works","grayl","water","seal","press","filter","replacement parts"].
"Amazing service- had an issue with my Grayl and got replacement parts very quickly! Thank you!"
"Grayls customer service was fantastic. I reported that a grayl bottle I owned was leaking and they stood by their quality guarantee and sent me a replacement at no charge."
"I bought a Grayl water bottle in September and I use it daily. I had changed the water filter two more times, but by April it had started to leak from the top when I would drink and if it fell over in my bag, everything would get wet. When I contacted them they replaced the inner press for me. It now works great again!"
"I actually wore my old inner press out resulting in raw water passing by the top gasket. Replacement parts arrived quickly and easily replaced the old parts ( I replaced the outer press as well). My Ultrapress was over four years old and has gone with me for work, pleasure, in the US and abroad, during travel, hiking and backpacking."
"I got a replacement outer cup and inner sleeve on my Grayl Ultrapress after replacing the filter cartridge. It’s working great now. No leaks and I feel confident taking it on hikes and search and rescue missions. It’s nice having a water filtration option that will filter out all concerns."
"Thanks for the replacement! It fits so tight my husband has to remove it for me🥲"
"I bought this cartridge since I already had the spout that would fit on it to update my ultra press"
"I had a deformed press tube and customer service took care of me immediately and shipped out a replacement. I love these filters and I'm very happy with their customer service. Thank"
"I recently contacted Grayl due to a leak in my UltraPress which had developed on a camping trip to the Southwest. I'm not sure why it began leaking at the top seal but it could very well have been the heat to which it was exposed. I don't know. What I do know is that when I contacted Grayl about the problem, they promptly and without argument diagnosed that problem and sent me a new inner press - no charge. I have used the UltraPress all over the world and have never gotten ill from drinking the water and feel good about the amount of plastic bottles that the UltraPress has kept out of landfills and the ocean. This is a great product and a great company!"
"Appreciated you backing your product But after multiple discussions with your Rep. he never sent the cap witch was the main problem"
Overall rating: 4.909091 / 5 from 22 reviews.
Review topics: ["shipping","charge","customer service","issues","works","grayl","water","seal","press","filter","replacement parts"].
"Amazing service- had an issue with my Grayl and got replacement parts very quickly! Thank you!"
"Grayls customer service was fantastic. I reported that a grayl bottle I owned was leaking and they stood by their quality guarantee and sent me a replacement at no charge."
"I bought a Grayl water bottle in September and I use it daily. I had changed the water filter two more times, but by April it had started to leak from the top when I would drink and if it fell over in my bag, everything would get wet. When I contacted them they replaced the inner press for me. It now works great again!"
"I actually wore my old inner press out resulting in raw water passing by the top gasket. Replacement parts arrived quickly and easily replaced the old parts ( I replaced the outer press as well). My Ultrapress was over four years old and has gone with me for work, pleasure, in the US and abroad, during travel, hiking and backpacking."
"I got a replacement outer cup and inner sleeve on my Grayl Ultrapress after replacing the filter cartridge. It’s working great now. No leaks and I feel confident taking it on hikes and search and rescue missions. It’s nice having a water filtration option that will filter out all concerns."
"Thanks for the replacement! It fits so tight my husband has to remove it for me🥲"
"I bought this cartridge since I already had the spout that would fit on it to update my ultra press"
"I had a deformed press tube and customer service took care of me immediately and shipped out a replacement. I love these filters and I'm very happy with their customer service. Thank"
"I recently contacted Grayl due to a leak in my UltraPress which had developed on a camping trip to the Southwest. I'm not sure why it began leaking at the top seal but it could very well have been the heat to which it was exposed. I don't know. What I do know is that when I contacted Grayl about the problem, they promptly and without argument diagnosed that problem and sent me a new inner press - no charge. I have used the UltraPress all over the world and have never gotten ill from drinking the water and feel good about the amount of plastic bottles that the UltraPress has kept out of landfills and the ocean. This is a great product and a great company!"
"Appreciated you backing your product But after multiple discussions with your Rep. he never sent the cap witch was the main problem"
Overall rating: 4.909091 / 5 from 22 reviews.
Review topics: ["shipping","charge","customer service","issues","works","grayl","water","seal","press","filter","replacement parts"].
"Amazing service- had an issue with my Grayl and got replacement parts very quickly! Thank you!"
"Grayls customer service was fantastic. I reported that a grayl bottle I owned was leaking and they stood by their quality guarantee and sent me a replacement at no charge."
"I bought a Grayl water bottle in September and I use it daily. I had changed the water filter two more times, but by April it had started to leak from the top when I would drink and if it fell over in my bag, everything would get wet. When I contacted them they replaced the inner press for me. It now works great again!"
"I actually wore my old inner press out resulting in raw water passing by the top gasket. Replacement parts arrived quickly and easily replaced the old parts ( I replaced the outer press as well). My Ultrapress was over four years old and has gone with me for work, pleasure, in the US and abroad, during travel, hiking and backpacking."
"I got a replacement outer cup and inner sleeve on my Grayl Ultrapress after replacing the filter cartridge. It’s working great now. No leaks and I feel confident taking it on hikes and search and rescue missions. It’s nice having a water filtration option that will filter out all concerns."
"Thanks for the replacement! It fits so tight my husband has to remove it for me🥲"
"I bought this cartridge since I already had the spout that would fit on it to update my ultra press"
"I had a deformed press tube and customer service took care of me immediately and shipped out a replacement. I love these filters and I'm very happy with their customer service. Thank"
"I recently contacted Grayl due to a leak in my UltraPress which had developed on a camping trip to the Southwest. I'm not sure why it began leaking at the top seal but it could very well have been the heat to which it was exposed. I don't know. What I do know is that when I contacted Grayl about the problem, they promptly and without argument diagnosed that problem and sent me a new inner press - no charge. I have used the UltraPress all over the world and have never gotten ill from drinking the water and feel good about the amount of plastic bottles that the UltraPress has kept out of landfills and the ocean. This is a great product and a great company!"
"Appreciated you backing your product But after multiple discussions with your Rep. he never sent the cap witch was the main problem"
Overall rating: 4.909091 / 5 from 22 reviews.
Review topics: ["shipping","charge","customer service","issues","works","grayl","water","seal","press","filter","replacement parts"].
"Amazing service- had an issue with my Grayl and got replacement parts very quickly! Thank you!"
"Grayls customer service was fantastic. I reported that a grayl bottle I owned was leaking and they stood by their quality guarantee and sent me a replacement at no charge."
"I bought a Grayl water bottle in September and I use it daily. I had changed the water filter two more times, but by April it had started to leak from the top when I would drink and if it fell over in my bag, everything would get wet. When I contacted them they replaced the inner press for me. It now works great again!"
"I actually wore my old inner press out resulting in raw water passing by the top gasket. Replacement parts arrived quickly and easily replaced the old parts ( I replaced the outer press as well). My Ultrapress was over four years old and has gone with me for work, pleasure, in the US and abroad, during travel, hiking and backpacking."
"I got a replacement outer cup and inner sleeve on my Grayl Ultrapress after replacing the filter cartridge. It’s working great now. No leaks and I feel confident taking it on hikes and search and rescue missions. It’s nice having a water filtration option that will filter out all concerns."
"Thanks for the replacement! It fits so tight my husband has to remove it for me🥲"
"I bought this cartridge since I already had the spout that would fit on it to update my ultra press"
"I had a deformed press tube and customer service took care of me immediately and shipped out a replacement. I love these filters and I'm very happy with their customer service. Thank"
"I recently contacted Grayl due to a leak in my UltraPress which had developed on a camping trip to the Southwest. I'm not sure why it began leaking at the top seal but it could very well have been the heat to which it was exposed. I don't know. What I do know is that when I contacted Grayl about the problem, they promptly and without argument diagnosed that problem and sent me a new inner press - no charge. I have used the UltraPress all over the world and have never gotten ill from drinking the water and feel good about the amount of plastic bottles that the UltraPress has kept out of landfills and the ocean. This is a great product and a great company!"
"Appreciated you backing your product But after multiple discussions with your Rep. he never sent the cap witch was the main problem"